It is the customer’s responsibility to ensure that all information submitted to Odessie is correct. We will not be held responsible if the customer provides incorrect or unclear information as to the details of their monogrammed product. Please note that Tuscany Leather products monogramming is performing by a laser machine and some of our leather accessories are done by hand, every item is unique and there may be slight variations.
Monogramming letters are case sensitive and upper and lower case letters are available - please be careful of this when entering your preview text as it will be monogrammed exactly how you enter it (e.g. Mike, mike or MIKE). Over time, the monogram may fade with wear.
We would like to make it clear that we cannot offer exchanges, refunds or gift cards on any personalized item unless the product itself is faulty. Returns will only be accepted for faulty products where a proof of purchase is provided.
Care instructions: Please keep your monogrammed product away from harsh surfaces that may scratch or damage the product’s exterior. Leather protector and conditioner must not be used to clean you monogrammed product.
By completing your online purchase you agree to the above terms and conditions.